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Shipping Policy

Effective Date: 29 October 2026

Website: https://www.thasra.in/

At Thasra™, we are committed to processing your orders promptly and ensuring they are delivered safely. Please read this Shipping Policy carefully before placing an order.

1. Shipping Locations

Domestic Shipping: We offer shipping across India, subject to serviceability at the delivery address.

International Shipping: International shipping is available to supported countries, subject to courier availability and applicable shipping requirements.

Orders to locations that cannot be serviced by our shipping partners may not be processed or delivered.

2. Order Processing Time

Orders are generally processed within the same day or the next working day after successful payment confirmation.

Please note:

  • Orders are processed only on working days.
  • Sundays and public holidays are non-working days.
  • Orders placed on Sundays or public holidays will generally be processed on the next working day.
  • Processing may take longer during festive seasons, sales, or periods of high order volume.

Order processing time refers to the time required to prepare an order for dispatch and does not include transit or delivery time.

3. Shipping Charges

Shipping charges are calculated at checkout based on the applicable shipping rates, delivery location, and other relevant shipping factors.

The applicable shipping charges will be displayed before you complete your purchase.

For international orders, shipping charges may vary depending on the destination country, package details, and courier service.

4. Estimated Delivery Time

Delivery timelines depend on the destination, courier partner, and shipping service selected.

For domestic orders across India, delivery is generally expected within 5–8 business days after dispatch, although actual delivery times may vary.

International delivery timelines depend on the destination country, customs clearance, and the shipping provider.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our reasonable control.

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  • thasra.official@gmail.com
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5. Shipping Partners

We work with third-party courier and logistics providers to deliver orders.

Once an order has been dispatched, transportation and delivery are handled by the assigned shipping provider. Delivery schedules, tracking updates, and delivery attempts are subject to the provider's procedures and service availability.

Where tracking information is available, it will be shared with the customer.

6. Delivery Attempts

The number of delivery attempts depends on the assigned shipping provider and its delivery policies.

Delivery may be unsuccessful due to customer unavailability, an incorrect address, an inaccessible location, or other delivery-related issues.

Customers are requested to remain available at the provided delivery address and ensure that their contact details are accurate.

If delivery cannot be completed after the attempts permitted by the shipping provider, the package may be returned to the sender.

Any additional shipping charges arising from re-shipment, where applicable, will be communicated to the customer.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete information when placing an order, including:

  • Full shipping address
  • Mobile number
  • PIN code or postal code
  • Any additional delivery information required

Thasra will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

If you identify an error in your shipping details, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

8. Damaged or Tampered Packages

If your package arrives visibly damaged or appears to have been tampered with, please document the condition of the package.

For claims involving damaged products:

  • Record a clear and continuous unboxing video showing the sealed package before opening and the product during unboxing.
  • Ensure that the damage is clearly visible in the video.
  • Report the issue to us within 24 hours of delivery.
  • Provide your order number and the required video evidence.

Refund requests for damaged products are subject to verification and approval in accordance with our Return & Refund Policy.

Please refer to our Return & Refund Policy for complete details.

9. International Shipping: Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these additional charges are the customer's responsibility.

International shipments may be delayed by customs inspections, documentation requirements, or local regulations. Such delays are outside our direct control.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

10. Shipping Delays

Although we make reasonable efforts to dispatch orders promptly and facilitate timely delivery, delays may occasionally occur.

Possible causes include:

  • Courier service disruptions
  • Severe weather conditions or natural disasters
  • Public holidays and peak-season demand
  • Customs inspections and clearance delays
  • Government restrictions or regulatory requirements
  • Incorrect delivery information
  • Other unforeseen logistical circumstances

We will make reasonable efforts to assist customers with shipment-related queries. However, actual delivery timelines remain subject to the shipping provider and other relevant circumstances.

11. Contact Us

For shipping-related questions, delivery concerns, or assistance with your order, please contact us using the details below.

Business Name: Thasra™

Email: thasra.official@gmail.com

Phone: +91 95269 10176

Address: 1st Floor, Devoos Tower, Vadanamkurussi, Palakkad, Kerala, India.

12. Platform Disclosure

This website is powered by Storepecker, an eCommerce platform that enables businesses to operate online stores and manage their online sales.

Learn more at: https://storepecker.com/

By placing an order through our website, you acknowledge that you have read and understood this Shipping Policy.