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Return and Refund Policy

Effective Date: 29 October 2026

Website: https://www.thasra.in/

Thasra™ is owned and operated by Thasra, based in Palakkad, Kerala, India. We aim to provide high-quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

All prices on our website are displayed in Indian Rupees (INR).

1. No Returns

We do not accept returns once a product has been sold and delivered, except in cases where the product received is damaged.

Customers are requested to review product descriptions, images, pricing, and other details carefully before confirming their purchase.

2. Refunds for Damaged Items Only

Refunds are considered only if the product received is damaged at the time of delivery.

To request a refund, customers must meet the following conditions:

  • The product must have arrived damaged.
  • The issue must be reported within 24 hours of receiving the order.
  • A clear and continuous unboxing video must be provided as proof.
  • The video must show the sealed package before opening, the complete unboxing process without cuts or edits, and the damaged product clearly.
  • The order details and relevant photographs, if requested, must be provided to help us verify the claim.

Requests submitted after 24 hours or without the required unboxing video may not be accepted.

3. How to Request a Refund

To report a damaged item, contact us within 24 hours of delivery through our official contact details provided below.

Please include:

  • Your order number.
  • A description of the damage.
  • The required unboxing video.
  • Photographs of the damaged product, if available.

Our team will review the request and notify you of the outcome. Refunds are subject to verification and approval.

4. Refund Processing Time

Once a refund request has been approved, the refund will be initiated to the original payment method used for the purchase.

Refund processing time: 5–7 business days from the date of refund approval. The actual time for the amount to appear in your account may depend on your bank or payment service provider.

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  • 1st Floor, Devoos Tower, Vadanamkurussi, Palakkad District, Kerala, India.
  • +919656910176
  • thasra.official@gmail.com
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No cash refunds will be provided.

5. Items Not Eligible for Refund

Refunds will not be issued in the following circumstances:

  • The product is not damaged upon delivery.
  • The required unboxing video is missing, incomplete, edited, or unclear.
  • The damage occurred after delivery due to improper handling or use.
  • The customer ordered the wrong product or changed their mind after purchase.
  • The refund request is submitted more than 24 hours after delivery.
  • The claim cannot be verified based on the evidence provided.

Minor variations in colour, appearance, or finish caused by lighting conditions or screen settings do not qualify for a refund unless the product is damaged.

6. Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be paid for using the online payment methods available at checkout. Orders will be processed after successful payment confirmation.

7. Order Cancellation

Once an order has been confirmed, cancellation is not guaranteed. If you need to raise a concern about an order, please contact us as soon as possible.

Any cancellation request will be reviewed based on the order's processing and dispatch status.

8. Shipping Policy

Orders are generally delivered within 5–8 business days, depending on the delivery location and courier service.

Shipping charges, if applicable, are calculated and displayed at checkout before the order is placed.

Delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

9. Platform Disclosure

This website is powered by Storepecker, an eCommerce platform that enables businesses to operate online stores and manage their online sales.

Learn more at: https://storepecker.com/

10. Contact Us

For damaged product reports, refund requests, or questions regarding this policy, please contact us using the details below.

Business Name: Thasra™

Email: thasra.official@gmail.com

Phone: +91 95269 10176

Address: 1st Floor, Devoos Tower, Vadanamkurussi, Palakkad, Kerala, India.

Please ensure that all damaged product claims are reported within 24 hours of delivery and include the required unboxing video for verification.